Members complaints
Posted: Fri Feb 29, 2008 11:18 am
I thought we have a great club and everybody is happy with us and with the way we handle the club. However, I've been hearing lots of internal complains lately from members. The main complains are as follows:
Grading:
Some members feel that they deserve a higher grade ... Some others think that another member is upgraded and he does not deserve it.
Grading system is made for your safety. The club management knows the level of driving skill that is required for each trip and we are always watching members and recommending upgrades. Just wait and you will be upgraded once you are ready for the next stage.
Our Advanced, Explorer and Marshals can also confirm the above. They saw what the higher grade trips looks like and will tell you that in these trips, things are more difficult than you think. So you have to be ready for it.
You cannot be upgraded because you attended 50 newbie trips or you can do a side slope and play with your car .. There are lots of things involved.
Number of trips
We are 22 Marshals and 952 members ... You do the calculations
The Marshals are volunteers ... We have families, we have work commitments ... To ease the pressure on Marshals, we open trip leading for Advanced members, you can see some Advanced members already started announcing trips ...
I understand that all of us are now addicted and we cannot stay away from the desert on a week end, but I am also requesting you to understand our position and situation and bear with us for some time till we upgrade more members to Marshals and Explorers.
Tough instructions during the trip
I was surprised to hear this complain ... Yes we are tough, yes we ask you very strict to fasten your seat belt and follow the instructions, yes we some times stop you from playing, I even sometime stop in front of cars or go after them to stop them from breaking a rule ... But why do we do this? it is all for your safety ... We had several accidents and roll overs in the club .. Most of them were because members just act on their own .. so do you want the same to happen to you? If your answer is YES, then we will make one trip and we will call it "No instruction trip", you do what ever you want, play where ever you feel like with no rules or instructions at all and see how many accidents we will have.
In conclusion dear members, we are a group of offroaders, enjoying our time and week ends together, the main success behind this club is the group and if we started internal complains and keeping things inside us, this will not help the growth of our club. So if you have an issue, speak out, tell us that you have a problem and we will solve it .. Check the number of instructions that we have on the website, it all came from members complains and we handle it all the time.
None of the Founders and Marshals is getting any personal benefit from this club, the only thing that we are always looking for is a good smile and a thank you at the end of the trip.
Grading:
Some members feel that they deserve a higher grade ... Some others think that another member is upgraded and he does not deserve it.
Grading system is made for your safety. The club management knows the level of driving skill that is required for each trip and we are always watching members and recommending upgrades. Just wait and you will be upgraded once you are ready for the next stage.
Our Advanced, Explorer and Marshals can also confirm the above. They saw what the higher grade trips looks like and will tell you that in these trips, things are more difficult than you think. So you have to be ready for it.
You cannot be upgraded because you attended 50 newbie trips or you can do a side slope and play with your car .. There are lots of things involved.
Number of trips
We are 22 Marshals and 952 members ... You do the calculations
The Marshals are volunteers ... We have families, we have work commitments ... To ease the pressure on Marshals, we open trip leading for Advanced members, you can see some Advanced members already started announcing trips ...
I understand that all of us are now addicted and we cannot stay away from the desert on a week end, but I am also requesting you to understand our position and situation and bear with us for some time till we upgrade more members to Marshals and Explorers.
Tough instructions during the trip
I was surprised to hear this complain ... Yes we are tough, yes we ask you very strict to fasten your seat belt and follow the instructions, yes we some times stop you from playing, I even sometime stop in front of cars or go after them to stop them from breaking a rule ... But why do we do this? it is all for your safety ... We had several accidents and roll overs in the club .. Most of them were because members just act on their own .. so do you want the same to happen to you? If your answer is YES, then we will make one trip and we will call it "No instruction trip", you do what ever you want, play where ever you feel like with no rules or instructions at all and see how many accidents we will have.
In conclusion dear members, we are a group of offroaders, enjoying our time and week ends together, the main success behind this club is the group and if we started internal complains and keeping things inside us, this will not help the growth of our club. So if you have an issue, speak out, tell us that you have a problem and we will solve it .. Check the number of instructions that we have on the website, it all came from members complains and we handle it all the time.
None of the Founders and Marshals is getting any personal benefit from this club, the only thing that we are always looking for is a good smile and a thank you at the end of the trip.